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Because you are important.

We believe that honesty is the key to successful online shopping in today's world. For this reason, we have developed transparent, fair and honest guidelines for our business. Read through the following sections and learn more about how we send and exchange items, or how we treat your personal information. Don't hesitate to contact us if you have any questions!


Our shipping and delivery conditions

Shipping conditions

Delivery takes place within Germany and internationally.

The domestic delivery time is up to 4 working days. The delivery time abroad is up to 20 working days. We point out any deviating delivery times on the respective product page.

Domestic deliveries (Germany):

We calculate the shipping costs for standard shipping (2-4 working days) at € 2.59 per order.

If the value of goods exceeds € 49.00, standard shipping is free .

We charge € 9.95 per order for express shipping (order and successful payment before 1 p.m., guaranteed delivery on the next working day by 6 p.m.).

Special products or orders according to customer requirements are excluded from express delivery (= guaranteed delivery on the next working day ). Nevertheless, it is possible to buy via express delivery and have them delivered, because orders that were purchased with the express delivery option are prioritized and sent with express delivery immediately after completion. So you get your package a bit faster than with the standard shipping option.

Deliveries abroad:

We calculate the standard shipping costs abroad as follows:

€ 4.50


Payment Methods

Payment in advance

Pay for your order easily and risk-free in advance. In the order confirmation email, you will be sent the content of your order, as well as the invoice amount and bank details. If you make a real-time transfer before 1:00 p.m., your order will be dispatched on the same day (except for custom-made items and orders according to customer requirements).

Payment by PayPal

Pay safely and conveniently via PayPal. All you need is your email address and your password. You can pay quickly and easily with just two clicks.

payment with credit card

We accept VISA, Mastercard and American Express. After a successful check, your order will be delivered immediately. Simply select payment by credit card in the order history.

AGB: Text

Guarantee information

Important information

Disclaimer of liability

Liability for content

No guarantee is given for the correctness, completeness and topicality of the content of this website. As a service provider, we are responsible for our own content on these pages in accordance with general law in accordance with Section 7 (1) of the German Telemedia Act. According to §§ 8 to 10 TMG, as a service provider, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this regard is only possible from the point in time at which we become aware of a specific legal violation.

Liability for links

The respective provider or operator of the pages is always responsible for the content of linked pages. The linked pages were checked for possible legal violations at the time they were linked, but no illegal content was found at the time they were linked.

Liability for expiry dates

All information regarding the shelf life and duration of adhesion of certain attachment methods are not binding, but are only intended to provide a rough guide in advance. The adhesion of the artificial nail tips mainly depends on whether and how carefully the natural nail was prepared, how heavily and in what way the nail tips are loaded or the natural nails are preloaded and must always be clarified on a case-by-case basis.

Liability for products

The processing of the goods sold and manufactured by XOXO JOE is at your own risk. XOXO JOE assumes no liability for damage resulting directly or indirectly from its use.


The content and works on these pages created by the website operator are subject to German copyright law. The duplication, processing, distribution and any kind of use require the written consent of the respective author or creator. Downloads and copies of this website are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we would ask you to notify us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

Learn more

Terms of Service

General Terms and Conditions (hereinafter "GTC") from XOXO JOE Jasmin Oechsle (hereinafter "we"):

We carry out your order exclusively on the basis of the following terms and conditions. The terms and conditions valid at the time of the order apply. We do not recognize deviating conditions of the customer, unless we have expressly agreed to their validity in writing.

  • scope

For all deliveries from XOXO JOE Jasmin Oechsle Silcherstr. 76, 74074 Heilbronn to consumers, these general terms and conditions apply.
A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

  • Contract partner
    The purchase contract is concluded with XOXO JOE owner: Jasmin Oechsle, Silcherstr 76, 74074 Heilbronn,

  • Conclusion of contract

    • The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.

    • By clicking the button [Buy / order for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

  • Right of withdrawal

    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

    • If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return.

    • In addition, the regulations that are detailed below apply to the right of withdrawal

    • § 312g right of withdrawal
      (1) In the case of contracts concluded outside of business premises and in the case of distance sales contracts, the consumer has a right of withdrawal in accordance with Section 355.

    • (2) Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

    • Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. At XOXO JOE, these goods are marked in the product description, among other things, as "order on / according to customer requirements" or "custom-made".

    • Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature

    • Contracts for the delivery of goods whose hygiene seal has been removed after delivery.

      Cancellation policy¹

      Right of withdrawal

      You have the right to cancel this contract within fourteen days without giving any reason.

      The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

      In order to exercise your right of withdrawal, you must inform us XOXO JOE, Jasmin Oechsle, Silcherstr. 76 74074 Heilbronn, by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website . If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

      To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

      Consequences of withdrawal

      If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

      You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

      You bear the direct costs of returning the goods.

      You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

      - End of revocation -

      (¹ This cancellation policy does not apply to the separate delivery of goods.)


  • Retention of title

    • The goods remain our property until they have been paid in full.

  • delivery terms

  • The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed.

  • The goods are delivered by Deutsche Post AG as a traceable package, unless otherwise expressly agreed.

  • Delivery takes place at the latest within five working days (Monday to Friday, with the exception of federal holidays) after the payment order has been issued to the transferring bank in the case of prepayment or after the conclusion of the contract in the case of cash on delivery or purchase on account. The shipping costs and delivery times are shown when ordering.

  • If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller gave him the opportunity had announced the service a reasonable time in advance

  • If the customer is a consumer, the risk of accidental destruction, accidental damage or accidental loss of the delivered goods is transferred to the customer at the time the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk is transferred to the customer when the goods are delivered to the transport company.

  • Prices and terms of payment

  • With the exception of obvious typographical errors, the prices and shipping costs stated on the website at any time apply.

  • All prices quoted in the online shop are final prices plus shipping costs. In accordance with § 19 UStG we do not charge sales tax and therefore do not show this.

  • In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases that must be borne by the customer, such as taxes in connection with the import (e.g. customs duties) or costs for the transfer of money.

  • The payment methods displayed when completing the order process are available to the customer.

  • If prepayment by bank transfer has been agreed, payment is due immediately after the conclusion of the contract, unless the parties have agreed a later due date.

  • When paying via PayPal, payment is processed by the service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, available at https: //www.paypal .com / de / webapps / mpp / ua / useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at de / webapps / mpp / ua / privacywax-full .

  • gift voucher

  • . The gift card buyer has a two-week return policy to get the money back. The money can only be returned if the recipient has not redeemed the gift card.

  • The recipient of the gift card cannot receive the value of the gift card paid out.

  • Dispute resolution

    • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: We are ready to settle disputes with consumers to participate in a dispute settlement procedure before a consumer arbitration board or are obliged to do so in accordance with sole proprietorship. The responsible consumer arbitration board is: Universal arbitration board of the Federal Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbü To settle the disputes mentioned, we will participate in a dispute settlement procedure before this point.

      The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

AGB: Widerrufsrecht/Rückgaberecht

Our privacy policy

Everything about data protection

Privacy policy scope

According to the Federal Data Protection Act and Telemedia Act, this data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by the website operator XOXO JOE Jasmin Oechsle, Silcherstr. 76.74074 Heilbronn. The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with legal regulations. Remember that data transmission on the Internet can generally be subject to security gaps. Complete protection against unauthorized access is not possible.

Access data

The website operator or site provider collects data about access to the site and saves it as "server log files".

The following data is logged in this way: 

Visited website 

Time at the time of access 

Amount of data sent in bytes

 Source / reference from which you came to the page 

Browser used 

Operating system used 

Used IP address

The data collected are only used for statistical evaluations and to improve the website. However, the website operator reserves the right to retrospectively check the server log files if there are concrete indications of illegal use.


This site uses cookies. These are small text files that are saved on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website. Samples from Common browsers offer the option to not allow cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

Handling of personal data

The website operator collects, uses and passes on your personal data only if this is permitted by law or if you consent to the data being collected. Personal data includes all information that is used to identify your person and which can be traced back to you - for example your name, your email address and telephone number.

user account

In order to be able to place orders via this offer, each customer must set up a password-protected customer account. This contains an overview of orders placed and active order processes. If you leave the online shop as a customer, you will be automatically logged out. The operator assumes no liability for password misuse unless this was caused by the operator himself.

Order process

All data entered by customers in the course of order processing are saved. This includes:  Last name, first name  Address  Payment data  E-mail address The data that are absolutely necessary for delivery or order processing are passed on to third party service providers. As soon as the retention of your data is no longer necessary or required by law, it will be deleted.

Credit check

The operator of the website does not carry out any credit checks.

Dealing with comments and contributions

If you leave a post or comment on this website, your IP address will be saved. This is for the security of the website operator: If your text violates the law, he wants to be able to trace your identity. Subscriptions

You have the option to subscribe to both the entire website and follow-up comments on your post. You will receive an email confirming your email address. Apart from this, no further data is collected. The stored data will not be passed on to third parties. You can cancel a subscription at any time.

Google Analytics

This website uses the "Google Analytics" service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze website usage by users. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. IP anonymization is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference to your IP address. As part of the contract data agreement that the website operator has concluded with Google Inc., Google Inc. uses the information collected to compile an evaluation of website usage and website activity and provides services related to internet usage. You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies. You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plugin: Alternatively, you can prevent Google Analytics from collecting data about you on this website by clicking on this link. By clicking on the link above, you download an “opt-out cookie”. Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link every time you visit this website. Sample from Here you will find further information on the use of data by Google Inc .:

Use of social media plugins This website uses Facebook social plugins operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integration can be recognized by the Facebook logo or the terms “Like”, “Like”, “Share” in Facebook's colors (blue and white). You can find information on all Facebook plugins in the following link: The plugin creates a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Facebook Inc. server. You can find information on this here: The plug-in informs Facebook Inc. that you have visited this website as a user. There is the possibility that your IP address will be saved. If you are logged into your Facebook account while visiting this website, the information mentioned will be linked to it. If you use the functions of the plugin - for example by sharing or "liking" a post - the corresponding information will also be transmitted to Facebook Inc. Would you like to prevent the Facebook. Inc. links this data to your Facebook account, please log out of Facebook before visiting this website. This website also uses the "+1" button from Google Plus. This is operated by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). If you visit a page that contains the "+1" button, a direct connection is established between your browser and the Google servers. The website operator therefore has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Google Inc. servers. If you click on the "+1" button while you are logged into Google+, share the content of the page on your public profile. According to Google Inc., personal data is only collected when you click the button. The IP address, among other things, is also saved for logged-in Google users. If you would like to prevent Google Inc. from storing this data and linking it to your account, please log out before visiting this website. You can find information on the "+1" button here: This website also uses Twitter buttons. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. The website operator therefore has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Twitter Inc. server. Sample from According to Twitter Inc. only your IP address is collected and saved. Information on the handling of personal data by Twitter Inc. can be found here: Newsletter subscription The website operator offers you a newsletter in which he informs you about current events and offers . If you would like to subscribe to the newsletter, you must provide a valid email address. Rights of the user: information, correction and deletion As a user, you will receive free information on your request about which personal data has been stored about you. If your request does not conflict with a legal obligation to store data (e.g. data retention), you have the right to have incorrect data corrected and to have your personal data blocked or deleted.

AGB: Datenschutzrichtlinie
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